General Terms and Conditions (AGB)
The following terms and conditions are valid for the order and dispatch of goods that you order using in the Online Order Form on the homepage of Adler Pharma (www.adler-pharma.at), as well as orders made over email.
This order form does not quote medicinal products.
1. Conclusion of contract
The purchase order form gives an overview of our products, including prices, delivery costs, postage and payment conditions.
The contract between the customer and Adler Pharma originates through the customer order (whereby the customer places an order with Adler Pharma) and the receipt of this order by Adler Pharma. The customer makes an order by filling in the online order form. Adler Pharma accepts the order through sending an email confirmation to the customer, or impliedly through the delivery of ordered goods.
The offer becomes effective through the site owner. Offer cancellation is possible by informing the recipient, which may be done by immediate mail notification.
2. Conveyance risk
Buyers bear the risk that recipients may not receive, or only partly receive, orders dispatched through the Internet. Buyers bear the burden of proof.
Once informed of the customer order, delivery of the order from Adler Pharma will be carried out as quickly as possible, at the latest within a period of 21 days.
4. Reservation of proprietary rights
Adler Pharma reserves proprietary rights on the dispatched goods until the customer has settled the full amount owing, including all applicable delivery and postage costs.
5. Payment / delivery costs
Prices are inclusive of value-added tax, delivery and postage costs unless otherwise indicated. Information on delivery and postage costs is available in the online purchase order.
6. Cancellation rights
The user has the right to cancel within a period of 7 (seven) work days (excluding Saturday). This period commences on the day of the customer receive the order.
This cancellation right only applies, however, if the delivered goods have not been opened, and if goods have been neither soiled nor damaged by the customer.
Orders and deliveries of special, custom-made gels, cream gels and ointments of Adler Pharma cannot be returned as they have been exclusively prepared for the individual needs of the buyer.
Returns due to cancellation are to be made exclusively at the customer's own expense.
Warranty is in conformity with legal requirements and amounts to 6 (six) months. In case of a justified complaint, the customer has the right to cost-free repair or replacement. If necessary, the article will be exchanged.
Adler Pharma is liable for property and financial damages only in cases of intentional and grossly negligent behaviour and not in relation to the purchase item itself. In case of minor negligence, Adler Pharma is liable for property and financial damages only in breach of principal contractual obligations.
Liability is limited in this respect to typical contractual damages. Mandatory statutory liability provisions remain unaffected by the foregoing provisions.
9. Data protection
Customer personal information is collected in the context of legal requirements on data protection and are solely for the purposes of completing the transaction with the customer. Data submitted is stored electronically but not forwarded on to third parties.
10. Final provisions
Should one or several of the provisions in these general terms and conditions be invalid, this will render the entire contract invalid. The invalid provision will be replaced by a valid provision. Austrian law shall apply, with Zell am See as the court of jurisdiction.