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3Fax: +43 (0 )6545 / 200504

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Adler Pharma Produktion und Vertrieb GmbH Brucker Bundesstrasse 25 A 5700 Zell am See Österreich


Terms of Service (AGB)

The following terms and conditions apply to ordering and sending goods that you order in the online order form of the homepage (www.adler-pharma.at) of Adler Pharma, but also for all other orders via e-mail. There are no drugs in this order form.

1. Conclusion of the contract
The order form provides an overview of our products and provides information on prices, shipping costs, postage and payment terms. The contract between the customer and Adler Pharma only comes into existence through the customer's order (the customer makes an offer to Adler Pharma) and its acceptance by Adler Pharma. The customer creates this offer by completing the online order form. Adler Pharma accepts the offer by sending a confirmation by e-mail to the customer or by concluding delivery of the ordered goods.
The offer becomes effective with access at the website owner. A cancellation of the offer is possible until the actual receipt of information by the offer recipient, this can be done by an immediately following message in the mailbox.

2. Transmission risk
The risk that the order sent via the Internet does not arrive at the recipient or only partially is borne by the offeror, who also bears the evidential value.

3. delivery
The delivery takes place from the notice of the customer's offer to the fastest possible date for the Adler Pharma, at the latest up to a period of 21 days.

4. Retention of title
Adler Pharma retains ownership of the goods sent until the customer has paid in full the purchase price for the goods, including any shipping costs and postage.

5. Payment / shipping costs
The prices include the statutory value added tax plus shipping and handling charges unless expressly stated otherwise. The customer receives information about shipping costs and postage via the online order form.

6. Right of withdrawal
A right of withdrawal is available to the consumer within a period of 7 (seven) working days (excluding Saturdays). The period begins on the day the goods are received by the customer.However, this right of withdrawal is only valid if the delivered goods have not been opened and neither a contamination nor a willful damage of the goods has taken place by the customer.Ordered and delivered special designs of gels, cream gels and ointments of Adler Pharma can not be taken back, as they are made exclusively for the individual needs of the offeror.A return due to withdrawal takes place exclusively at the expense of the customer.

7. Warranty
The warranty is governed by the law and is 6 (six) months. In the case of a justified complaint, the customer first has the right to free rework. If necessary, the item will be exchanged.

8. Liability
Adler Pharma is liable for damage to property and pecuniary loss that did not occur to the purchased item itself, only in the case of its own intentional and grossly negligent conduct. In cases of slight negligence, Adler Pharma shall only be liable for property damage and pecuniary loss if its own main contractual obligations are violated.The liability is limited to the extent of the typical contract damage. Mandatory statutory liability provisions remain unaffected by the above provisions.

9. Privacy
Personal data of the customer are collected only in the context of the legal regulations of the data protection and serve only the completion of the business with the customer. The transmitted data is stored electronically, but not disclosed to third parties.

10. Final provisions
Should one or more points of these Terms and Conditions be ineffective, then not the entire contract will be ineffective. The ineffective rule is replaced by an effective rule. Austrian law applies, jurisdiction is Zell am See.